Thread:BarrettSouthworth/@comment-25463998-20141119212210/@comment-25463998-20141120051102

Guides get Guardian powers later but their task isn't to moderate the discussions.

Nope, no connection to my KA account right now, just my zen desk.

There is a huge back log of tickets. Old Tickets tend to time out and just vanish with no one having read them. Even when it comes to bugs, known bugs are just noted and any new information sent on to the dev team. Part of a Guide's job is to replicate new bugs to verify that they actually exist.