Thread:Jett Burns/@comment-27577399-20160514131007/@comment-24808864-20160519183340

I have been playing on the KA navigation a little (I still can't do exercises due to the glitching).

Personally, I think LR might be right that there will be a huge amount of "silent majority" that might not like it as much as the old version initially, but are just willing to adjust and grow with whatever the changes are. I would be in that group. I do prefer the previous navigation, but not enough to advocate a change back after the research I presume KA did before moving forward.

I have been around for ALOT of changes at KA and whenever something brand new comes up there is usually an uproar because things aren't where they used to be, but as users become familiarized the dissent slowly dissipates.

I would caution you about trusting a poll of this type. Any self-selecting sample will usually only get responses from those that are passionately for or vehemently against the question you are asking. This is the same problem that often occurs with the surveys you get at fast food joints on the receipts. If the service was fast, and the food was good, people will generally not fill them out because that is what they expect. If there was a hair in the food, or the server was rude, the customer is more likely to fill out that survey because of the negative emotional experience so fresh in their mind.

You should expect beforehand that the vast majority of the responses you are going to get are going to be negative, but if you ask for reasons, you might be able to make a good argument that you could present to the ZenDesk!

Best of luck, and take care!